Water

Guma Valley Water Company – Response Summary

26 March – 26 June 2017

Services Reported I Paid a Bribe I Did not Pay a Bribe I Met an Honest Official General Actions Taken Specific Actions Taken
Illegal Connection 17 1 1 1.      Replenishment of GUMA stores in a timely and effective manner is now a priority. This will promote the timely provision of materials for new connections and reconnection

2.      GUMA service charters to be printed on monthly water bills in water mark.

3.      Radio Talk “Guma Hour” every fortnight. Newspaper publications on Guma services and costs commenced.

1.      Guma Service Charters now on display at Guma offices at; headquarter, PWD, Kissy, Wilberforce, Allen Town. This should be able to help customers distinguish between legitimate fees and bribes.

 

 

New Connection 141 3 4
Reconnection 39 7 3
Reduced Water Rates 1 2 3
Other 1 3 3
Total 199 16 14

Sierra Leone Water Company (SALWACO) – Response Summary

26 March – 26 June 2017

Services Reported I Paid a Bribe I Did not Pay a Bribe I Met an Honest Official General Actions Taken Specific Actions Taken
Illegal Connection 10 1 1.       SALWACO has provided Identity cards to all its staff members to identify them from Water Directorate staff who are often engaged in water delivery services in some pilot districts.

2.       With the introduction of the new SALWACO bill, the role of SALWACO would be clearly defined and set apart from that of the Water Directorate.

3.       Continuous Verbal warnings on PNB reportsby the Director General to staff during staff meetings.

N/A
New Connection 3 4
Reconnection 3 4
Reduced Water Rates 2
Other 15 1
Total 33 1 9

Guma Valley Water Company – Response Summary

26 December 2016 – 26 March 2017

Services Reported I Paid a Bribe I Did not Pay a Bribe I Met an Honest Official General Actions Taken Specific Actions Taken
Illegal Connection 2 1 0 1.      Replenishment of GUMA stores in a timely and effective manner is now a priority. This will promote the timely provision of materials for new connections and reconnection

2.      GUMA service charters to be printed on monthly water bills in water mark.

3.      Newspaper publications on Guma services and costs commenced.

1.      Guma Service Charters now on display at Guma offices at; headquarter, PWD, Kissy, Wilberforce, Allen Town. This should be able to help customers distinguish between legitimate fees and bribes

 

New Connection 59 0 0
Reconnection 16 1 1
Reduced Water Rates 1 2 1
Other 1 3 4
Total 79 7 6

Guma Valley Water Company – Response Summary

26 September 2016 to 26 December 2016

Services Reported I Paid a Bribe I Did not Pay a Bribe I Met an Honest Official General Actions Taken Specific Actions Taken
Illegal Connection 6 1.      Guma Service Charters to be published and displayed in Guma offices

2.      Newspaper publications, TV/Radio discussions on services offered with particular distinguishing between legitimate fees and bribery.

3.      Reviewing processes in accessing new connections and reconnection services with a view to identifying gaps that breed bribery and corruption

N/A
New Connection 12 5 2
Reconnection 6 3
Reduced Water Rates 2 1
Other 2
Total 28 5 6

Sierra Leone Water Company (SALWACO) – Response Summary

26 December 2016 – 26 March 2017

Services Reported I Paid a Bribe I Did not Pay a Bribe I Met an Honest Official General Actions Taken Specific Actions Taken
Illegal Connection 13 1 1 1.       SALWACO has provided Identity cards to all its staff members to identify them from Water Directorate staff who are often engaged in water delivery services in some pilot districts.

2.       With the introduction of the new SALWACO bill, the role of SALWACO would be clearly defined and set apart from that of the Water Directorate.

3.       Continuous Verbal warnings on PNB reports by the Director General to staff during staff meetings.

N/A
New Connection 11 1 3
Reconnection 6 1 2
Reduced Water Rates 1 0 0
Other 18 2 1
Total 49 5 7

Sierra Leone Water Company (SALWACO) – Response Summary

26 September 2016 to 26 December 2016

Services Reported I Paid a Bribe I Did not Pay a Bribe I Met an Honest Official General Actions Taken Specific Actions Taken
Illegal Connection 4 2 1 1.       Staff sensitization conducted on the Pay No Bribe platform by the chairman

2.       Committees formed to monitor issues surrounding water services in their area

N/A
New Connection 22 3 3
Reconnection 3 1 3
Reduced Water Rates 3 7
Other 5
Total 37 13 7