Electricity Distribution and Supply Authority (EDSA) – Response Summary

26 September 2016 to 26 December 2016

Services Reported I Paid a Bribe I Did not Pay a Bribe I Met an Honest Official General Actions Taken Specific Actions Taken
Avoid Disconnection 6 2 2 1.      Communicationbrochures, Flyers, and a website will soon be finalized to ensure easy access to accurate information on processes and procedure of EDSA services

2.       Staff educated about the importance of the PNB and the role the IMCs were playing

1.      The Authority has set up a customer service call center with a hotline number to enhance communication between customers and the Authority via the two major networks.

2.       The service will be expanded to other networks as and when the need arises

Meter Replacement 95 10 7
New Connection 76 12 4
Reconnection 61 13 11
Reduced Bill 3 1 1
Other 13 6 1
 Total 254 44 26