Electricity

Electricity Distribution and Supply Authority (EDSA) – Response Summary

26 December 2016 – 26 March 2017

Services Reported I Paid a Bribe I Did not Pay a Bribe I Met an Honest Official General Actions Taken Specific Actions Taken
Avoid Disconnection 14 1 7 1.      Restructuring both the commercial and Technical Audit Departments. A system of proper recording has been initiated.

2.       Integrity Management Committees established in Bo and Kemema offices. They are expected to sit on PNB reports on those regions and report to headquarter.

3.       Installed software to track all meter replacement/installation with necessary information. Redeployment of customer Service Officers in the provinces.

4.       All information relating to connections are now made available to the public on brochures, website.

5.       Public Relation Officers to be recruited in Makeni and  Kenema to support in the sensitization of staff and the general public in these regions.

1.       The Authority has set up a customer service call center with a hotline number – 672 on all mobile networks to enhance communication between customers and the Authority. This gives customers the opportunity to make timely reports on services required.

 

Meter Replacement 52 9 9
New Connection 144 5 0
Reconnection 64 7 7
Reduced Bill 7 3 1
Other 6 0 1
 Total 287 25 25

Electricity Distribution and Supply Authority (EDSA) – Response Summary

26 September 2016 to 26 December 2016

Services Reported I Paid a Bribe I Did not Pay a Bribe I Met an Honest Official General Actions Taken Specific Actions Taken
Avoid Disconnection 6 2 2 1.      Communicationbrochures, Flyers, and a website will soon be finalized to ensure easy access to accurate information on processes and procedure of EDSA services

2.       Staff educated about the importance of the PNB and the role the IMCs were playing

1.      The Authority has set up a customer service call center with a hotline number to enhance communication between customers and the Authority via the two major networks.

2.       The service will be expanded to other networks as and when the need arises

Meter Replacement 95 10 7
New Connection 76 12 4
Reconnection 61 13 11
Reduced Bill 3 1 1
Other 13 6 1
 Total 254 44 26